Centric Help Center

<p><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We ship worldwide, with the exception of Russia due to U.S. Sanctions. International customers may choose from a range of shipping options with FedEx and USPS.</span></p><p><br></p><div id="isPasted" style="box-sizing: border-box; margin: 0px;"><u style="box-sizing: border-box; margin: 0px;"><strong style="box-sizing: border-box; margin: 0px; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility;">INTERNATIONAL SHIPPING INFO<br style="box-sizing: border-box; margin: 0px;"></strong></u>The total amount you pay includes all applicable customs, duty, &amp; taxes. All shipping methods are express shipping.</div><table class="fr-alternate-rows" style="width: 100%;"><thead><tr><th style="width: 33.309%;">COUNTRY</th><th style="width: 42.3357%;">SHIPPING RATES</th><th style="width: 24.2121%;">TIME IN TRANSIT</th></tr></thead><tbody><tr><td style="width: 33.309%; vertical-align: middle;">Canada</td><td style="width: 42.3357%; vertical-align: middle;">$12 USD<br><em>Free shipping on orders $150+ USD</em></td><td style="width: 24.2121%; vertical-align: middle;">1-3 business days<br></td></tr><tr><td style="width: 33.309%; vertical-align: middle;">Australia</td><td style="width: 42.3357%; vertical-align: middle;">$19 USD<br><em>Free shipping on orders $190+ USD</em></td><td style="width: 24.2121%; vertical-align: middle;">3-6 business days</td></tr><tr><td style="width: 33.309%; vertical-align: middle;">United Kingdom<br></td><td style="width: 42.3357%; vertical-align: middle;">$20 USD<br><em>Free shipping on orders $190+ USD</em></td><td style="width: 24.2121%; vertical-align: middle;">1-3 business days<br></td></tr><tr><td style="width: 33.309%; vertical-align: middle;">Singapore<br></td><td style="width: 42.3357%; vertical-align: middle;">$20 USD<br><em>Free shipping on orders $200+ USD</em><br></td><td style="width: 24.2121%; vertical-align: middle;">6-7 business days<br></td></tr><tr><td style="width: 33.309%; vertical-align: middle;">Hong Kong<br></td><td style="width: 42.3357%; vertical-align: middle;">$20 USD<br><em>Free shipping on orders $400+ USD</em><br></td><td style="width: 24.2121%; vertical-align: middle;">6-7 business days</td></tr><tr><td style="width: 33.309%; vertical-align: middle;">UAE<br></td><td style="width: 42.3357%; vertical-align: middle;">$15 USD<br><em>Free shipping on orders $270+ USD</em><br></td><td style="width: 24.2121%; vertical-align: middle;">2-3 business days</td></tr><tr><td style="width: 33.309%; vertical-align: middle;">EU<br></td><td style="width: 42.3357%; vertical-align: middle;">$15 USD<br><em>Free shipping on orders $200+ USD</em><br></td><td style="width: 24.2121%; vertical-align: middle;">Varies by countries</td></tr><tr><td style="width: 33.309%; vertical-align: middle;">Rest of the World<br></td><td style="width: 42.3357%; vertical-align: middle;">$15 USD<br id="isPasted"><em>Free shipping on orders $200+ USD</em><br></td><td style="width: 24.2121%; vertical-align: middle;"><br>Varies by countries<br id="isPasted"><br></td></tr></tbody></table><div style="box-sizing: border-box; margin: 0px;"><br></div><div style="box-sizing: border-box; margin: 0px;"><i style="box-sizing: border-box; margin: 0px; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility;">*Free shipping is valid on subtotals after discounts are applied &amp; before shipping, tax, and duty. Carrier delays are possible and we cannot guarantee delivery time.</i></div>

We ship worldwide, with the exception of Russia due to U.S. Sanctions. International customers may choose from a range of shipping options with FedEx and USPS.

Do you ship internationally?

INTERNATIONAL INQUIRIES

What Is Your Return/Exchange Policy?

How Do I Start A Return or Exchange?

When Will My Return Be Processed?

I Received the Wrong Item in My Order. What Should I Do Now?

What Should I Do If My Gear Is Experiencing A Quality Issue?

Why Is my Return Refund Less Than What I Originally Paid?

RETURN & EXCHANGE

What Shipping Methods Do You Offer?

When Will My Order Ship?

I Inputted the Wrong Address at Checkout. Can I Edit My Shipping Information?

Can I Cancel or Change My Order?

Do You Sell Gift Cards?

How Long Will It Take For Customer Service to Respond?

My Order Was Returned To Sender. Now What?

ORDER & SHIPPING

Are Taxes & Duties Calculated at Checkout?

Are Taxes & Duties Refunded if I Initiate an International Return/Exchange?

How Can I Be Wholesale Partner for Centric?

WHOLESALE

What’s The Best Way To Wash My Centric Gear?

What’s The Best Way to Find Out About Restocked Items?

Where Do You Make the Centric Products?

PRODUCT INFORMATION

What Does Centric Mean?

What Inspired Your Logo?

What Is The Centric Values?

BRAND INFORMATION

COUNTRY	SHIPPING RATES	TIME IN TRANSIT
Canada	$12 USD Free shipping on orders $150+ USD	1-3 business days
Australia	$19 USD Free shipping on orders $190+ USD	3-6 business days
United Kingdom	$20 USD Free shipping on orders $190+ USD	1-3 business days
Singapore	$20 USD Free shipping on orders $200+ USD	6-7 business days
Hong Kong	$20 USD Free shipping on orders $400+ USD	6-7 business days
UAE	$15 USD Free shipping on orders $270+ USD	2-3 business days
EU	$15 USD Free shipping on orders $200+ USD	Varies by countries
Rest of the World	$15 USD Free shipping on orders $200+ USD	Varies by countries

Do you ship internationally?Updated 3 months ago