What Is Your Return/Exchange Policy?Updated 3 months ago
POLICY
We stand behind the quality of every product we sell. We offer a hassle-free 30-day exchange/ return policy. If any item in your order does not exceed your expectations, you can send it back to us, free of charge, within 30 days from the date of purchase to receive an exchange, store credit, or a full refund to the original form of payment. To be eligible for a refund, all returned items must be unworn, unwashed, and undamaged with tags still attached. Our return policy does not cover ordinary wear and tear or damage caused by improper use.
Click Here to start an exchange or return and follow the exchange or return prompts to generate a free shipping label that you may use to send your package back to Centric.
Only when you opt-in for Redo at checkout. your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for FREE. If you decide not to buy Redo or if you prefer a full refund, you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy. refund requests will only be refunded to the original form of payment. Please note that if a refund is requested, your refund will not include the original cost of shipping.
At this time, we do not offer free return shipping for international orders or refunds on any Taxes & Duties incurred from your original order. However, for any international exchange orders, we will cover the cost of sending your exchange back to you. For Taxes & Duties refund inquiries for any returned items, please reach out to your local customs office to receive appropriate compensation if applicable.
EXCEPTIONS
Due to limited availability, Limited Edition Drops are final sale and are not eligible to be returned or exchanged.
For hygienic reasons, we do not accept returns or exchanges on facemasks, face coverings, balaclavas, compression bottoms, underwear, or socks.