Centric Help Center

Find quick solutions and comprehensive support at Centric's Help Center. From product inquiries to order details, our resourceful guides and FAQs are here to assist you every step of the way.

Thanks for reaching out - we hope your day is going well so far!

Please visit our Returns & Exchanges page to initiate your return.

How do I start a return or exchange?

Our team works as quickly as possible to get your new Centric gear packed and on its way to you. As a result, we may not be able to accommodate modifications to orders once they're placed. If the order is incorrect for some reason, a return request can be submitted through our Return Portal after receiving it.

Address Changes
Since changing a shipping address post-purchase is time-sensitive, we recommend getting in touch with us ASAP. We'll do our best to handle your request before your order ships and kindly ask that you have your order number and correct shipping address included in your outreach.

Shipping Method Changes
If you need to upgrade the shipping method on your order, please contact us and we’ll do our best to handle your request before your order ships. Please note: Once an order has shipped we are unable to make any changes to the shipping method.

Payment Changes
Unfortunately, once your order has been placed we are unable to change your payment method.

Can I cancel or edit my order?

If the item you're looking for is currently sold out, we have a convenient "Notify Me When Available" option available right under the sold-out item on our website.

By clicking on this button and providing your contact details, you'll be the first to know as soon as the item is back in stock. This ensures that you don't miss out on purchasing your desired product as soon as it becomes available again.
We appreciate your patience and are looking forward to serving you soon!

When are you expecting to restock?

We're thrilled to offer several fantastic discount opportunities for our valued customers:
Email Newsletter Discount: Simply subscribe to our email newsletter and enjoy a 15% discount on your next purchase. It's a great way to stay updated on our latest products and offers!
SMS Subscription Discount: For even greater savings, consider signing up for our SMS alerts. This way, you'll receive a 20% discount. It's a convenient option to catch all the best deals directly on your phone.
Bundle Discounts: Looking to buy more and save? We offer a 20% discount when you purchase any 2 items and a whopping 25% discount for any 3 items. It's the perfect opportunity to grab all that you've been eyeing at a fantastic price.
To take advantage of these discounts, simply sign up for our newsletter or SMS alerts, or add the items to your cart and the discount will automatically apply to qualifying purchases. Happy shopping!

How can I get a discount?

We fulfill all orders within 1-2 business days.
Please note that during sales and holidays, we require 3-5 business days for processing. 

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